FAQ
FAQ
How Long Does It Take for My Package to Be Delivered?
Once you have placed your order you can expect your special parcel to arrive within 3 -4 business days. Unless the item purchased has a lead-time. Shipping to regional areas will be done via Pudo. Your tracking number will be emailed directly to you. If you require overnight delivery, please contact our sales team where you can speak to a qualified representative: info@gemsandstuff.co.za
Do you have a physical store?
We are an online retailer that specializes in Moissanite and Gemstone jewellery, based in Cape Town. As an online retailer this means we do not have a physical retail store, however we offer free shipping nationwide.
Can We Re-Size Your Rings to A Different Size?
Yes, we can resize most rings purchased on our website at least three sizes up or down at a cost of R300 per ring for our Sterling Silver collection and R600 per ring for our Gold collection. You will need to factor in an additional 4 business days when re-sizing your ring. All shipping costs will be for clients account. Please contact our sales team if you require a ring to be re-sized to fit you perfectly: info@gemsandstuff.co.za
What Does Rhodium Treatment Mean?
Rhodium is a precious metal and a member of the platinum family. Rhodium electroplating is used on Jewellery to provide a surface that will resist scratches and will not tarnish. Rhodium treatment gives our Jewellery a white, reflective appearance.
What Are the Benefits to Rhodium Treated, Sterling Silver Jewellery?
There are many upsides to rhodium plated Jewellery. First, it increases shine, lustre, and durability. Additionally, it will make your Jewellery more resistant to scratches and less prone to tarnishing. However silver will tarnish as this is the nature of silver and how you know that it is in fact genuine. Another popular benefit to rhodium plating is that it makes your Jewellery hypoallergenic.
What Does Lab Created or Lab Grown Mean?
If it is stated that a gemstone has been “Lab-Created” it means that the gemstone was grown in a laboratory by replicating the conditions of stones grown naturally in the environment. This means the gemstone is chemically, physically, and optically identical to those mined underground. Simply put, the gemstones are identical except one was mined underground and the other was grown in a laboratory. There are many upsides to gemstones created in a laboratory such as being less expensive, having fewer flaws and most importantly, they are environmentally friendly.
How are Gemstones Created in A Laboratory More Environmentally Friendly?
Gemstones created in a laboratory have a significantly less impact on the environment. The mining process is resource-intensive and produces high levels of carbon emissions as opposed to their lab-created counterparts. Lab-created gemstones are created in a secure, environmentally sustainable laboratory where mines have contributed towards deforestation and erosion of our beautiful planet.
